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By Laura Hoyos Salazar

In the last few years, Customer Experience (“CX”) has become a driving force of business and a critical differentiator in an increasingly competitive environment, whatever the industry...

By Geoff Martha

Each year, the World Economic Forum (WEF) brings together global leaders to discuss ways to improve the state of the world. This year, that discussion was more important than ever...

By Rizwan Mian, PhD

They seem to be operating at different levels of organization and representing different concepts e.g. Enterprise vs. Kappa. Let's seek a definition. Consider the IEEE Standard 1471 attempt on Software Architecture...

By Corey New

I am sure many of you remember the "I Love Lucy" episode when Lucy and Ethel are working in the chocolate factory. In addition to being a hilarious episode, it is a microcosm of the challenges in a supply chain.

By Philippe B.

As media outlets proliferated, with more information available about the audience, the desire of brands to target more finely grew, requiring more knowledge and tools on the part of advertisers and their agencies.

By Anastasija Idiarto

Today’s issues, COVID-19 pandemic caused business overturns and strong growth of e-commerce sector,have significantly...

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